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So you’ve done everything you can to keep your buyers happy – but still someone’s left you negative feedback! You don’t think it’s fair, either because you fixed the buyer’s problem, or they never gave you a fair chance to fix it. What can you do?
Communicate.
Tell the buyer that you don’t think that feedback was […]

Buyers are funny creatures, aren’t they? One minute they’re over the moon because they’ve got themselves a bargain, and the next they’re upset because their bargain seller doesn’t provide first-class customer service. There’s only really one way to reduce complaints: give these people what they want!
Post as soon as you can: The number one cause […]

It shouldn’t be too hard to increase your eBay backend sales – because the chances are you currently aren’t making any! Backend sales are sales to customers who have already bought an item, also known as ‘up-selling’. These are usually easier sales to make than normal sales: in sales-speak, your existing customers are ‘warm leads’. […]