Archive for December, 2005

Turn Your eBay Shipping Costs into a Profit Center

Thursday, December 29th, 2005

You might think that shipping costs are simple: surely you just add up the price of your item’s postage and the price of packing materials, and charge that – right? Well, you could do that, but there are better ways to make your shipping costs work for you.
Find Cheaper Materials.
The key to making profit on […]

How to Respond to an eBay Buyer’s Complaint

Monday, December 26th, 2005

At some point in your eBay selling life, one of your customers is going to send you a complaint. As long as you respond to it properly, however, it’s easy to keep a complaint from turning into a crisis.
Respond Immediately and Grovellingly.
Someone might complain to you directly, or they might do it through eBay. Whatever […]

How to Reduce eBay Buyer Complaints

Thursday, December 22nd, 2005

Buyers are funny creatures, aren’t they? One minute they’re over the moon because they’ve got themselves a bargain, and the next they’re upset because their bargain seller doesn’t provide first-class customer service. There’s only really one way to reduce complaints: give these people what they want!
Post as soon as you can: The number one cause […]